Images are reflective of the product, being handmade each one will be unique and have a slight variances. Handmade by The Clay Society Sunshine Coast Queensland, Australia.
Online Orders and Shipping:
Orders are processed and shipped within a 48 hour period of receiving the order, where pre-orders are offered these will be shipped as soon as they are available to LivedIn Coogee.
Where public holidays fall, orders will be sent within 48 hours of the public holiday or opening of Australia Post.
If the item description says “Click and Collect Only” then there is no shipping available and the purchaser must collect from in store.
We ask that you choose carefully, as as much as we like to be flexible, we do not normally give refunds if you simply change your mind or make a wrong decision.
You can choose between a refund, exchange or credit where goods are faulty. You have 10 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging and have all tags attached.
LivedIn Coogee reserves the right to deny a refund or credit if the item is not returned in the specified condition.
Your item needs to have the receipt or proof of purchase. Original shipping and freight charges are non-refundable for change of mind. Please take special care with packaging an item to return it to us to ensure it is returned in its original condition. If it is an option for you, we would prefer you to return your item to the store in person.
We do not take returns on sale items, these items cannot be returned for a credit note, exchange or refund.
Refunds are only offered for faulty goods. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
We ship small decor items via Australia Post or courier companies. Delivery will be calculated at the checkout based on your post code. You will be sent your tracking number once your order has been dispatched.
Furniture Delivery charges are based on shipment location and total volume of your order. Please contact us for a quote for delivery, we use reputable furniture delivery companies, who will deliver your piece into the required location in your home.
Prior to placing your order, it is important that you consider where the items will be placed, and any potential delivery obstacles including entry ways and staircases. We do not take returns on furniture pieces due to inadequate access.